The Humans

Meet “The Humans” behind The Human Experience — a team dedicated to empowering businesses to thrive. Led by visionary founder Wardah Harharah, and supported by our Global Senior Partners, we specialise in Travel & Hospitality, Retail & Client Services, and Culinary & Dining practices. With 100+ years of combined expertise, we deliver purpose-driven solutions that align brand, customer, and employee experiences to drive growth and transformation.

FOUNDER, CEO/ CHIEF EXPERIENCE STRATEGIST

Wardah Harharah

CCXP, Chartered FCIPD

 

Is a visionary leader with a proven track record of transforming global organisations over the last 20 years. She has led the transformation of major UAE and Global brands such as:

Wardah Harharah is the Founder and CEO of The Human Experience, bringing over 20 years of global leadership experience focused on transforming business results through the design and implementation of strategies that align brand objectives with company goals, vision, and culture. In the last two decades, Wardah has successfully transformed global businesses across multiple sectors and traversing continents, uncovering the critical missing connection that often leads to business failures — siloed strategies across fundamental pillars of business.

This led to the formation of THE HUMAN EXPERIENCE, a global organisation leading the way in providing integrated strategies that drive sustainable growth.

Wardah’s unique expertise lies in crafting seamless experiences across business, brand, employee, and customer strategies, propelling global brands to number one rankings. Her experience in building start-ups and transforming mature organisations showcases her ability to implement effective strategies that deliver sustainable growth and transformative outcomes.

Today, as the CEO & Chief Experience Strategist of The Human Experience, Wardah is bringing a new approach to business transformation, while empowering communities of engaged and happy employees and customers.

FOUNDER & CEO/ CHIEF EXPERIENCE STRATEGIST

Wardah Harharah,

CCXP, Chartered FCIPD

 

Is a visionary leader with over 20 years  of global leadership experience. Her journey spans multiple sectors and continents, uncovering the root cause of business failures — siloed strategies across key pillars. 

This insight led to the creation of The Human Experience, a global organization providing a unified approach in designing brand, customer, employee experience  strategies. 

Wardah’s expertise in crafting seamless experiences has propelled global brands to top rankings. She has led the transformation of major UAE and Global brands such as:

Our Global Practices

Travel & Hospitality

With years of expertise in luxury travel, we help brands create unforgettable guest experiences that drive loyalty. Our senior partner’s experience with global airlines, award-winning airports, and luxury travel brands ensures every journey is tailored to perfection.

Retail and client experience

We combine top-tier customer service with cutting-edge technology for seamless online and offline luxury retail experiences. Led by a senior partner with expertise in global retail, we elevate client journeys. Our focus includes exceptional concierge and personal shopper services.

Culinary and dining

We blend culinary excellence with exceptional hospitality to create memorable dining experiences. Our senior partner’s extensive background in Michelin-starred restaurants drives our approach. We inspire repeat customers with personalized food and beverage offerings.

Travel & Hospitality

With years of expertise in luxury travel, we help brands create unforgettable guest experiences that drive loyalty. Our senior partner’s experience with global airlines, award-winning airports, and luxury travel brands ensures every journey is tailored to perfection.

Retail and client experience

We combine top-tier customer service with cutting-edge technology for seamless online and offline luxury retail experiences. Led by a senior partner with expertise in global retail, we elevate client journeys. Our focus includes exceptional concierge and personal shopper services.

Culinary and dining

We blend culinary excellence with exceptional hospitality to create memorable dining experiences. Our senior partner’s extensive background in Michelin-starred restaurants drives our approach. We inspire repeat customers with personalized food and beverage offerings.

Testimonials

Wardah is a visionary leader who made significant strides in elevating customer experience by designing exceptional, tailored services and implementing white-glove concierge solutions. Her expertise in creating personalized, luxury-driven experiences sets a new standard for excellence and leaves a lasting impact on both clients and organizations.

Amr Younes Global Director,
Airbnb

Wardah is a proven expert in luxury client services, within the retail industry, known for strategising and executing transformative changes that led to exceptional customer experiences and business results.

Frederic Daniel Global Director Client Services,
Louis Vuitton

Wardah is a customer experience expert with extensive experience in travel businesses, including private aviation. She has a proven track record of crafting bespoke, high-touch journeys, setting new benchmarks in luxury service.

Patrick Gordon Former Chairman & CEO,
Royal Jet, Abu Dhabi

Travel & Hospitality

Partner Profile
Our Travel & Hospitality practice is led by a senior partner with decades of experience in transforming guest experiences for prestigious global airlines, and award-winning international airports. With a track record of excellence, specialising in creating personalized, seamless journeys that foster long-term loyalty and elevate service standards.

What We Do
We help brands in the travel and hospitality sector design and deliver unforgettable guest experiences while incorporating innovative solutions to improve operational efficiencies.

By integrating technology with personalized service, we enhance the end-to-end travel experience—from booking to airport, lounge, and in-flight services. Leveraging ORAT (Operational Readiness and Airport Transfer) frameworks, we ensure seamless transitions and operational readiness, driving exceptional transformations, operational excellence, and significant improvements in airport revenues through enhanced efficiency and passenger satisfaction.

We focus on enhancing each customer touchpoint, ensuring that both guests and service teams experience an efficient, seamless process.

How We Transform Business
By leveraging cutting-edge technology and service innovation, we help our clients reduce costs, optimize resources, and deliver better service. From smart room management systems to AI-powered customer service tools, we drive operational efficiencies that allow our clients to focus on enhancing the guest experience.

This approach not only improves service but also maximises profitability, making operations more sustainable in the long run.

Retail and Client Experience

Partner Profile
Our Retail & Client Services practice is led by a senior partner with extensive experience in global luxury retail, having worked with world-renowned brands and industry leaders. Their expertise lies in delivering innovative customer service strategies, integrating cutting-edge technology, and creating seamless online and offline experiences to foster lasting client relationships.

What We Do
We work with luxury retail brands to craft exceptional customer journeys while also focusing on improving operational efficiencies. By incorporating advanced technology such as omni-channel retail solutions, predictive analytics, and personalized customer management systems, we streamline both customer service and backend operations. Our approach ensures that every touchpoint — whether online or in-store — is seamlessly integrated, efficient, and responsive.

How We Transform Business
We empower our clients to embrace innovation and optimise operations. Through the use of AI-powered inventory management, customer personalisation tools, and cutting-edge tech solutions, we help brands enhance both their customer-facing services and backend processes.

This results in reduced operational costs, improved efficiencies, and more effective client engagement, all while maintaining a premium experience.

Culinary and Dining

Partner Profile
Our Culinary & Dining Practice is led by a senior partner who is a Chef, with extensive experience in Michelin-starred restaurants, and luxury dining brands. With a strong focus on culinary excellence and superior service, they specialize in crafting memorable dining experiences that build loyalty and drive long-term business success.

What We Do
We help dining and hospitality brands elevate their food and beverage offerings by blending innovation with exceptional service. From Michelin-starred restaurants to exclusive dining experiences, we design strategies that exceed guest expectations and inspire repeat business. Our approach also includes implementing innovative solutions to minimize waste and improve operational efficiencies, ensuring sustainable success.

How We Transform Business
Our senior partner’s deep knowledge of the culinary world drives our focus on innovation, especially in the areas of waste reduction and operational efficiency. By incorporating cutting-edge technology and best practices, we help our clients streamline kitchen operations, reduce waste, and enhance service delivery.

This approach not only ensures sustainable practices but also improves profitability, allowing brands to stand out in the competitive dining industry while maintaining high standards of quality and guest satisfaction.